FAQ

Reservations for a given month open at midnight on the 1st, three months in advance.

For example, reservations for April will open at midnight on January 1st.

*Baird Best members can book one month earlier than the general public. Reservations for members can only be made via phone or email.

For event reservations, we will announce the start date separately.

You can make changes to the number of guests up until the day of your stay. Please inform us of the final number when you check in.

Parking availability depends on the site:

• West Coast Site / Dark Sky Site (partitioned sites):
  You can park any number of cars within the site. If the site cannot accommodate all vehicles, additional cars can use the parking lot for a fee of ¥1,000 per car.
• Cabins:
  Up to 2 cars can park next to the cabin. For 3 or more cars, please use the parking lot. A fee of ¥1,000 per car will apply.
• Cool Breeze Site (Free Tent Site / Trailer House):
  Up to 2 cars can be parked in the parking lot. Additional cars (from the 3rd onwards) will incur a parking fee of ¥1,000 per car.
• Camper Site:
  Only 1 car can be parked on the site. For any additional cars, please use the parking lot at a cost of ¥1,000 per car.

From the brewery entrance, take the elevator to the 3rd floor (Shuzenji Brewery Gardens Taproom). Check-in is handled at the check-in counter located in front of the elevator.

If the check-in counter is closed, please proceed further inside and inquire at the "order counter" at the bar counter.

Check-in is available from 10:00 to 17:00. Entry times vary by site:

• Free Tent Sites and Trailer Houses at the Cool Breeze Site:
  Site entry is allowed from 13:00. Even if you check in before 13:00, reserving a spot or unloading luggage is strictly prohibited.
• West Coast Site, Dark Sky Site, Camper Site (including Cabins):
  After check-in, you can move your car to the site starting at 11:00, but site setup can only begin at 13:00.

If you plan to arrive after 17:00, please contact us in advance.

We’re sorry, but early check-ins and late check-outs are not available.

For rooms other than cabins or trailer houses: There is no special check-out procedure. Please check out between 7:00 and 11:00 a.m.

For cabins or trailer houses: We will ask for your preferred check-out time during check-in. Please choose a time between 8:00 and 11:00 a.m. Our staff will visit your cabin at the specified time, collect your key, and inspect the room. If you need to change your check-out time, please contact us the day before.

We’re sorry, but we do not accept site reservations in advance. You can choose your preferred location in the order of check-in.

You can exchange your voucher for:

• One Large size of Baird Beer (400ml or 500ml, depending on the beer), or
• A sampler set (a set allowing you to compare three beers by glass).

These are available at the taproom on the third floor of the brewery. If you are taking it outside, you can fill it in a growler, tumbler, or your own glass. If you don’t have one, it will be served in a logo plastic cup (samplers are not available in this format).

Additionally, the BAIRD OUTPOST concession stand on the Cool Breeze site is open on Saturdays from April to October and can also provide your drink. Only plastic cups are available there, or you can use a growler you bring with you. (The stand is closed on rainy days.)

For non-drinkers, soft drinks are also available as an exchange option.

One drink ticket will be provided for each adult. This applies regardless of how many nights you are staying.

Solo campers at the free tent site will receive two tickets as a special solo camping privilege!

We typically have around 20 types of beer available, including both standard and seasonal options. There are 12 standard beer types, and the seasonal beers change throughout the year. You'll need to check the selection when you arrive!

For more details about our beers, please click here.

We offer bottled beer for takeout. If you purchase three or more bottles, we will provide ice in a stainless steel bucket. You can also buy beer by weight to fill a growler.

Yes, you can exchange your drink ticket for a bottle. Please visit the taproom to do so.

Yes, you can bring pets other than dogs. However, please keep them on a lead or in a cage. Due to the building housing the taproom being a food processing plant, any pets, even in carriers, are not allowed inside. We appreciate your understanding. Pets are also not permitted in cabins or trailer houses, even if they are in a cage.

We currently sell the following items:

• Firewood (coniferous): 600 yen per bundle
• Firewood (hardwood): 1,000 yen per bundle
• 1 box (approximately 3.5 bundles, mainly conifers): 2,000 yen
• Charcoal (3kg): 700 yen
• CHAF (compressed rice husk fuel, 16 cans): 2,200 yen; individually: 200 yen

We also have fire starters and gas cartridges available. Please ask the staff for more information.

Yes, we rent out the following items:

• Beer barrel-shaped fire pit: 2,000 yen (includes 1 bundle of firewood)
• Mt. Fuji lava plate (small): 1,000 yen
• Mt. Fuji lava plate (large): 1,500 yen
• Hot sandwich maker: 500 yen
• Shichirin: 3,000 yen (includes 3 kg of charcoal)
• BBQ stove: 3,000 yen (includes 3 kg of charcoal)
• Multi-griddle: 1,000 yen
• One-touch tarp: 1,500 yen
• Growler: 500 yen
• Beer server: 5,000 yen (beer barrel fee charged separately)

Reservations can be made up to 10 days before your stay. For more information on beer server rental, please see this page.

All rentals can be arranged through the Nappu website, with payments (except for the server fee) made on-site.

Yes, you can. Please arrange for delivery the day before your stay, and we will provide the equipment at check-in. If the name on your camping reservation differs from the rental name, please note this in the request section of your reservation or inform us by email.

This campsite partners with Hinata Rental for equipment delivery. Visit hinata-rental.me for more details.

You can drive your car to the paved road next to the site for loading and unloading. The farthest distance to carry your luggage is approximately 100m. We also provide handcarts for your convenience.

For more details on cabin facilities, please refer to this page.

There are no power outlets except in the cabins and trailer houses.

There is a power outlet in the dressing room for hair dryers, but we do not provide hair dryers.

To prevent drunk driving, we do not permit day-use camping or barbecues.

Yes, you can register for "Cancellation Notice Registration." Check the calendar under "Plan Details," and if your desired date shows as "Waiting," click on it to register. When a cancellation occurs, registered customers will be notified, and reservations will be made on a first-come, first-served basis. Please note, this is not an automatic reservation system.

If there is an "x" on the calendar, cancellation registration is not available due to events or other reasons. We also do not accept cancellation waiting requests by phone or email. Thank you for understanding.

We do not issue receipts directly, but Nappu will send you one via email. After your stay, when payment processing is completed for usage and cancellations, Nappu will send a "receipt" as an attachment to the "Payment Amount Notification" email.

The receipt amount will reflect the total paid for each reservation and cannot be split or combined with other reservations.