A Taproom should be viewed as our home and customers as warmly invited guests. As hosts in our home, our fervent desire is to make our guests feel welcome, comfortable and happy. Our guests, though, also have a responsibility to us. Namely, it is to abide by our house rules, to respect our environment and to appreciate our genuine good effort. Guests unable to do so should be invited to leave. Our goal is to make them happy, not to take their money. If we can’t accomplish the former then they should go elsewhere to achieve a more satisfactory feeling in the expenditure of their hard-earned money. Caution: if patrons need to be shown the door too often, or are voluntarily turning to the exits with anything but infrequency, then something is amiss. Take a close look at what you are doing, how and why.